Terms and Conditions

Wholistic Life Concepts provides holistic wellness coaching, education, guidance, accountability, and lifestyle support.

Services may include, but are not limited to:

• Private coaching sessions

• Wellness education

• Lifestyle support

• Stress management guidance

• Behavioral change support

• Food and nourishment education

• Wellness tools, handouts, recipes, worksheets, and educational resources

• Text or email check-in support when included in the selected package

Coaching services may be offered in person, virtually, or through a combination of both, depending on the package and mutual agreement between the Coach and Client.

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2. Coaching Is Not Medical Care​

Wholistic Life Concepts does not provide medical care, psychotherapy, nutrition therapy, diagnosis, treatment, prescriptions, or licensed healthcare services.

The Coach does not diagnose, treat, prescribe for, or cure any disease, condition, mental health disorder, or medical concern.

Coaching services are intended to support general wellness, education, lifestyle habits, accountability, and personal growth. They are not a substitute for services provided by licensed medical, mental health, nutrition, or healthcare professionals.

Clients are encouraged to consult with an appropriately licensed healthcare provider regarding any medical concerns, dietary changes, supplement use, prescription medications, physical activity, mental health concerns, or other health-related decisions.

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3. Client Responsibility​

The Client understands and agrees that they are responsible for their own choices, decisions, actions, lifestyle changes, and results.

The Coach may provide guidance, support, accountability, and educational resources, but the Client remains fully responsible for implementing any changes and determining what is appropriate for their own body, life, health, and circumstances.

The Client acknowledges that results may vary and that no specific outcome is guaranteed.

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4. Packages and Coaching Programs​

Wholistic Life Concepts may offer coaching packages, programs, subscriptions, or individualized payment arrangements.​

Packages may include a set number of sessions, such as 6-session or 12-session packages, along with additional support or resources as described at the time of purchase.​

Package details may include:

• Number of sessions

• Session length

• Frequency of sessions

• In-person or virtual delivery

• Included support between sessions

• Program start and end dates

• Payment terms

• Expiration dates for unused sessions

Specific package details will be confirmed during the intake or enrollment process.

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5. Booking and Scheduling​

Coaching sessions are scheduled based on availability and mutual agreement between the Coach and Client.

Each session begins and ends at the scheduled time. If a Client arrives late, the session may still end at the originally scheduled end time.

Clients are responsible for booking, managing, and attending their scheduled sessions.

If online booking is available through the website, Clients may use the booking calendar to schedule eligible services according to current availability.

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6. Session Cancellation and Rescheduling Policy​

Clients must provide at least 24 hours’ notice to cancel or reschedule a session.

Sessions canceled with less than 24 hours’ notice, or missed sessions/no-shows, may be forfeited and are not guaranteed to be rescheduled or refunded.

Exceptions may be made in cases of emergency at the Coach’s discretion.

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7. Package Expiration​

Unused sessions must be completed within the time period stated in the selected package, program agreement, or enrollment terms.

If no separate written expiration date is provided, unused sessions may expire after the program period or after the timeframe communicated by Wholistic Life Concepts.

Unused sessions remaining after the expiration period may be forfeited without refund unless otherwise agreed upon in writing.

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8. Payments and Payment Plans

Payment is required according to the terms selected or agreed upon during enrollment.

Wholistic Life Concepts may offer:

• Payment in full

• Monthly payment plans

• Custom payment arrangements

• Online payment options

• Manual payment options, when approved

Payment plan installments are due on the agreed-upon dates regardless of session attendance.

If payment is not received within the stated payment window, Wholistic Life Concepts reserves the right to pause coaching services until the account is brought current.

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9. Refund and Program Cancellation Policy​

Due to the personalized nature of coaching services and the reservation of time in the Coach’s schedule, all program fees are generally non-refundable once the program or package has begun.

In limited circumstances, unused sessions may be considered for partial prorated credit at the sole discretion of Wholistic Life Concepts.

Wholistic Life Concepts reserves the right to terminate the coaching relationship if it is determined that the relationship is no longer beneficial, appropriate, safe, or aligned with the scope of services offered.

If Wholistic Life Concepts terminates the coaching relationship, the Client will only be responsible for payment for services already rendered, unless otherwise stated in a separate written agreement.

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10. Text and Email Support​

Some packages may include brief text or email check-in support between sessions.

This support is intended for brief questions, accountability, encouragement, and light guidance only.

Text or email support does not include:

• Crisis support

• Emergency support

• Therapy

• Medical advice

• Ongoing coaching through messaging

• Immediate-response support

Business hours and response times may vary and will be communicated as part of the selected package.

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11. Emergency and Crisis Disclaimer​

Wholistic Life Concepts does not provide emergency, crisis, medical, or mental health intervention services.

If you are experiencing a medical emergency, mental health crisis, or urgent safety concern, call 911, contact emergency services, or reach out to an appropriate licensed professional or crisis resource immediately.

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12. Confidentiality​

Wholistic Life Concepts respects Client privacy and will not intentionally share personal Client information with third parties without written consent, unless required by law.

Client names, testimonials, stories, photos, or results will not be used for marketing purposes without written permission.

Clients are also encouraged to protect their own privacy when submitting information through online forms, email, text, or other digital communication.

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13. Website Use​

By using this website, you agree not to misuse the website, interfere with its operation, attempt unauthorized access, copy protected content without permission, or use website materials for unlawful purposes.

All website content is provided for informational and educational purposes only.

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14. Intellectual Property​

All content on this website, including text, graphics, images, videos, downloads, worksheets, coaching materials, logos, brand language, and educational resources, is the property of Wholistic Life Concepts unless otherwise stated.

Clients and visitors may not copy, reproduce, distribute, sell, modify, or use website content or program materials for commercial purposes without written permission.
 

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15. Educational Materials​

Any handouts, recipes, worksheets, wellness tools, downloads, or educational resources provided by Wholistic Life Concepts are for personal use only.

They are not intended to diagnose, treat, cure, or prevent any disease or health condition.

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16. Personal Responsibility and Assumption of Risk​

The Client acknowledges full responsibility for their own physical, mental, emotional, and lifestyle choices.

Participation in coaching may involve making changes related to lifestyle, food, movement, stress management, habits, routines, or personal reflection.

The Client voluntarily assumes responsibility for any choices made as a result of participating in coaching services.

To the fullest extent permitted by applicable law, the Client agrees to release and hold harmless Wholistic Life Concepts, R.D.A Concepts LLC, and Rafaela-Dominique Annau from claims, liabilities, damages, or causes of action arising from participation in coaching services, except in cases of gross negligence or willful misconduct.

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17. No Guarantee of Results​

Wholistic Life Concepts may provide support, education, tools, and guidance, but results are not guaranteed.

Client outcomes depend on many factors, including personal participation, consistency, communication, life circumstances, health history, personal choices, and follow-through.

Testimonials or examples shared on the website are not guarantees of similar results.

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18. Third-Party Links and Tools​

This website may include links to third-party websites, booking platforms, payment processors, social media pages, or other tools.

Wholistic Life Concepts is not responsible for the content, privacy practices, policies, or functionality of third-party websites or services.

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19. Changes to Services, Pricing, and Policies​

Wholistic Life Concepts reserves the right to update services, pricing, package details, website content, and policies at any time.

Changes will not affect already-purchased packages unless otherwise communicated or agreed upon in writing.

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20. Governing Law and Dispute Resolution​

These Terms & Conditions shall be governed by the laws of the State of California.

Any dispute arising under these Terms & Conditions or related to coaching services shall first be attempted to be resolved through good-faith informal discussion.

If a resolution cannot be reached, disputes may be resolved through binding arbitration in the State of California, in accordance with applicable arbitration rules, unless otherwise prohibited by law.

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21. Contact Information

For questions about these Terms & Conditions, coaching services, bookings, payments, or packages, please contact:
 

Wholistic Life Concepts
R.D.A Concepts LLC

Email: wholisticlifeconcepts@gmail.com
Phone: 1-831-331-0852
Website: www.wholisticlifeconcepts.com